Terms of sale
Terms of Sale
Last Updated: September 30, 2026
These Terms of Sale apply to all purchases made through plainee. By placing an order through our online store, you agree to the terms set out below.
Please read these Terms of Sale carefully before completing your purchase.
1. Seller Information
Products offered through this website are sold by:
Store Name: plainee
Customer Service Email: rogerramosse72@outlook.com
For questions regarding an order, payment, shipping, returns, or refunds, please contact us using the email address above.
2. Products
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, colors, and other information displayed on our website are accurate.
However, slight variations may occur due to:
- Screen and display settings
- Lighting conditions
- Manufacturing variations
- Product updates
- Packaging changes
Such minor variations do not affect any mandatory consumer rights available under applicable law.
3. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not reserve the product.
We may limit quantities, discontinue products, or cancel an order if a product becomes unavailable.
If we are unable to fulfill an order after payment has been received, we will notify you and issue an appropriate refund.
4. Prices
Product prices are displayed on our website and may change from time to time.
The price applicable to your purchase is normally the price displayed when your order is submitted.
Shipping charges, taxes, customs duties, and other applicable fees may be displayed separately during checkout.
If an obvious pricing or technical error occurs, we reserve the right to correct the error and contact you before fulfilling the affected order.
5. Placing an Order
When placing an order, you must provide accurate and complete information, including:
- Your name
- Email address
- Shipping address
- Billing information
- Telephone number, where required
- Payment information
Please review your information carefully before submitting your order.
After placing an order, you may receive an order confirmation email.
Receipt of an automated confirmation does not prevent us from reviewing or cancelling an order where reasonably necessary because of fraud, payment failure, inventory problems, pricing errors, or other legitimate reasons.
6. Payment
Available payment methods will be shown during checkout.
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method.
- The information you provide is accurate.
- You authorize the applicable order amount to be charged.
Payments may be processed by third-party payment service providers.
We do not store full payment card details where payment information is processed directly by the payment provider.
7. Order Acceptance
An order is considered accepted when we begin processing or fulfilling it, subject to applicable law.
We reserve the right to reject or cancel an order where reasonably necessary, including because of:
- Payment failure
- Suspected fraud
- Product unavailability
- Incorrect pricing
- Incorrect customer information
- Technical errors
- Unusually large or suspicious orders
If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued to the original payment method.
8. Order Processing
Orders are prepared for shipment after successful payment and order verification.
Processing times may vary depending on:
- Product availability
- Order volume
- Weekends
- Public holidays
- Fulfillment requirements
Once your order has shipped, tracking information may be provided where available.
9. Shipping and Delivery
Our estimated standard delivery timeframe is:
7–12 days
Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by:
- Customs processing
- Carrier delays
- Public holidays
- Severe weather
- Transportation disruptions
- Remote delivery locations
- High-volume shopping periods
For more information, please review our Shipping Policy.
10. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing an order, contact us immediately at:
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment has begun.
11. Customs, Import Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Where these charges are not included during checkout, they may be payable by the recipient, unless applicable law requires otherwise.
Customs procedures can also affect delivery times.
12. Order Changes and Cancellations
If you wish to modify or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has been shipped, we may no longer be able to cancel or modify it.
If the order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.
13. Returns
Eligible products may generally be returned within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.
Returned products should generally be:
- Unused
- In their original condition
- In the original packaging
- Returned with original accessories and components
- Accompanied by proof of purchase
Please contact us before returning any item.
Email: rogerramosse72@outlook.com
Return instructions and the appropriate return address will be provided after the return request has been reviewed.
14. Refunds
Once an eligible returned item has been received and inspected, we will notify you of the outcome of your refund request.
Approved refunds will normally be returned to the original payment method.
Please allow approximately 5–10 business days after processing for your bank or payment provider to post the refund.
Actual processing times may vary depending on the financial institution.
15. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product
- Photos of the packaging where relevant
After reviewing the information, we may provide an appropriate remedy, including a replacement, refund, or other solution as required by applicable law.
16. Non-Returnable Products
Certain products may not be eligible for return, including:
- Personalized or customized products
- Gift cards
- Products marked as final sale
- Products damaged through misuse
- Items missing original components
- Certain opened hygiene-sensitive products where applicable
Any mandatory consumer rights under applicable law remain unaffected.
17. Risk of Loss
Responsibility for products passes in accordance with applicable law and the shipping arrangements for your order.
Nothing in these Terms limits protections provided to consumers where responsibility for delivery legally remains with the seller until the goods are received.
18. Product Use
Products should be used only for their intended purpose and in accordance with any instructions, warnings, or safety information supplied with them.
Customers should follow all product-specific instructions.
We are not responsible for damage resulting from misuse, modification, improper installation, or use contrary to provided instructions, except where liability cannot legally be excluded.
19. Consumer Rights
Nothing in these Terms of Sale is intended to exclude, restrict, or replace mandatory consumer rights available under applicable law.
Customers located in certain jurisdictions, including the European Union, may have additional statutory rights concerning:
- Cancellation
- Withdrawal
- Returns
- Product conformity
- Refunds
- Defective goods
Those statutory rights apply regardless of any additional commercial policies we provide.
20. EU Right of Withdrawal
Where applicable, consumers located in the European Union may have the right to withdraw from an eligible online purchase within 14 days, subject to statutory exceptions.
This statutory right is separate from any additional return period offered by plainee.
Nothing in these Terms limits rights granted under applicable EU consumer protection law.
Shopify notes that online merchants selling to EU consumers may need to comply with the EU withdrawal rules, and an electronic withdrawal function requirement has applied from June 19, 2026. Shopify Help Center
21. Limitation of Liability
To the maximum extent permitted by applicable law, plainee will not be liable for indirect or consequential losses arising from a purchase where such liability may legally be excluded.
Nothing in these Terms excludes liability that cannot legally be excluded, including mandatory consumer protections.
22. Website and Product Errors
We reserve the right to correct typographical errors, pricing errors, product information errors, inventory errors, or other inaccuracies.
If an error materially affects an order you have already placed, we will take reasonable steps to contact you and provide an appropriate solution.
23. Fraud Prevention
Orders may be subject to fraud prevention or payment verification procedures.
We may request additional information where reasonably necessary to verify a transaction.
Orders suspected of fraudulent or unauthorized activity may be cancelled.
24. Changes to These Terms
We may update these Terms of Sale from time to time.
The latest version will be published on our website with an updated revision date.
Changes will not remove mandatory rights that have already arisen in relation to completed purchases.
25. Related Policies
These Terms of Sale should be read together with our:
- Terms of Service
- Return & Refund Policy
- Shipping Policy
- Privacy Policy
- Legal Notice
26. Contact Us
If you have any questions regarding your purchase or these Terms of Sale, please contact:
plainee
Email: rogerramosse72@outlook.com