Refund policy
Return & Refund Policy
Last Updated: September 30, 2026
Thank you for shopping at plainee. We want you to be satisfied with your purchase. Please review our return and refund policy carefully.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging.
- Include all accessories, components, manuals, and parts originally supplied.
- Include proof of purchase or a valid order number.
Items that have been used, altered, damaged after delivery, or returned without their original components may not be eligible for a refund.
To request a return, please contact us at:
Email: rogerramosse72@outlook.com
Please provide your order number, the item you wish to return, and the reason for the return.
Once your return request has been reviewed and approved, our customer service team will provide the appropriate return address and return instructions by email.
Please do not send any item back before receiving return authorization from us. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at rogerramosse72@outlook.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, partial refund, or full refund.
Where a return is required because an item is confirmed to be damaged, defective, or incorrectly shipped by us, we will cover reasonable return shipping costs.
Return Shipping Costs
For returns resulting from a change of mind, personal preference, incorrect selection, or other reasons not caused by an error on our part, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the item was damaged, defective, incorrectly shipped, or applicable law requires otherwise.
We recommend using a trackable shipping service for all returns.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank, credit card issuer, or payment provider.
Exchanges
If you wish to exchange an eligible item for another product, color, size, or variant, please contact us at rogerramosse72@outlook.com.
In most cases, the fastest way to receive a different item is to return the original eligible product and place a new order.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel or modify it.
If your order has already been shipped, you may request a return after delivery in accordance with this policy.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Items clearly marked as final sale
- Items that have been used, altered, or damaged after delivery
- Items missing original packaging, accessories, or components
- Certain opened hygiene-sensitive products, where permitted by applicable law
If you are unsure whether an item is eligible for return, please contact us before sending it back.
European Economic Area Customers
If you are a consumer located in the European Economic Area (EEA), you may have additional statutory rights under applicable consumer protection laws.
Where applicable, consumers generally have a 14-day right of withdrawal for eligible online purchases, subject to legal exceptions.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Late or Missing Refunds
If we have confirmed that your refund has been processed but you have not yet received it:
- Check your bank or credit card account again.
- Contact your bank, credit card issuer, or payment provider.
- Allow additional processing time.
- If you still have not received your refund, contact us at rogerramosse72@outlook.com.
Contact Us
For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Store: plainee
Email: rogerramosse72@outlook.com